The foremost "how-to" guide to IT Service DesignITIL's Service Design is at the heart of Service Management's best practices being adopted world-wide and has earned the support of every major IT service provider. In The Service design Tool Kit, The Art of Service presents the first end-to-end tutorial that provides step-by-step instructions for modeling and designing service-oriented solutions from the ground up.

The Service Design Tool Kit provides more than 135 ready to use documents, templates and examples to guide and illuminate the most important facets of Managing Service Design: goals, obstacles, concepts, technologies, standards, delivery strategies, and processes for analysis and design.

This Toolkit's broad coverage includes

• Detailed step-by-step processes for service-oriented analysis and service-oriented design
• An in-depth exploration of all the process components
• Blueprints of all Seven Service Design processes specifications, including explanations of how they interrelate and how they are positioned within Service Management and service Design
• The use of "In Plain English" sections, which describe complex concepts through non-technical analogies
• Guidelines for service design business modeling and the creation of specialized service abstraction SLAs

The goal of this Kit is to help you attain a solid understanding of what constitutes contemporary IT Service Design along with step-by-step guidance for realizing its successful implementation.


????The Service Design Tool Kit Contents:?   ????Availability?   ?       Availability Management Presentation.ppt
?   ?       Availability Management Process Manager.doc
?   ?       Availability Management- Roles & Responsibilities.doc
?   ?       Availability Requirements.doc
?   ?       Availability Review Doc.xls
?   ?       Business Justification document.doc
?   ?       Communication Plan.doc
?   ?       Component Failure Impact Analysis.doc
?   ?       Implementation Plan_Project Plan.doc
?   ?       Objectives and Goals.doc
?   ?       Policies Objectives and Scope.doc
?   ?       Recovery Template.doc
?   ?       Reports KPI's other metrics.doc
?   ?       Service Outage Analysis.doc
?   ?       Toolkit Introduction Presentation - Availability Management.ppt
?   ?       Toolkit Roadmap - Availability Management.doc
?   ?       
?   ????Capacity?   ?       Business and IT Service Mapping.doc
?   ?       Business Justification document.doc
?   ?       Capacity Management Presentation.ppt
?   ?       Capacity Management- Roles & Responsibilities.doc
?   ?       Capacity Review Doc.xls
?   ?       CapMgt Process Manager.doc
?   ?       Communication Plan.doc
?   ?       Implementation Plan_Project Plan.doc
?   ?       Objectives and Goals.doc
?   ?       Policies objectives scope.doc
?   ?       Reports KPI's other metrics.doc
?   ?       Toolkit Introduction Presentation - Capacity Management.ppt
?   ?       Toolkit Roadmap - Capacity Management.doc
?   ?       Typical Contents of a Capacity Plan.doc
?   ?       
?   ????Information Security Management?   ?       Availability Management Process Manager.doc
?   ?       Business Justification document.doc
?   ?       Communication Plan.doc
?   ?       CRAMM.doc
?   ?       Implementation Plan_Project Plan.doc
?   ?       Information Security Management Presentation.ppt
?   ?       Objectives and Goals.doc
?   ?       Policies objectives scope.doc
?   ?       Reports KPI's other metrics.doc
?   ?       Security Audit Template.doc
?   ?       Security Incident Template.doc
?   ?       Security Management Review Doc.xls
?   ?       Security Management- Roles & Responsibilities.doc
?   ?       Security Process Manager Document.doc
?   ?       Security Service Requirement.doc
?   ?       Toolkit Introduction Presentation - Information Security Management.ppt
?   ?       Toolkit Roadmap - Information Security Management.doc
?   ?       
?   ????IT Service Continuity Management?   ?       Business and IT Flyers.doc
?   ?       Business Continuity Strategy.doc
?   ?       Business Impact Analysis.doc
?   ?       Business Justification document.doc
?   ?       Communication Plan.doc
?   ?       Continuity Review Doc.xls
?   ?       E-Mail Text.doc
?   ?       Emergency Response Plan.doc
?   ?       Environmental Architectures and Standards.doc
?   ?       Example Business Impact Analysis.doc
?   ?       Implementation Plan_Project Plan.doc
?   ?       ITSC Management Presentation.ppt
?   ?       ITSCM Process Manager.doc
?   ?       ITSCM- Roles & Responsibilities.doc
?   ?       Management of Risk Framework M_O_R.doc
?   ?       Objectives and Goals.doc
?   ?       Policies Objectives Scope.doc
?   ?       Reciprocal Arrangements.doc
?   ?       Reports and KPI targets and additional metrics.doc
?   ?       Risk Assessment Questionnaire.doc
?   ?       Risk Assessment Template.doc
?   ?       Salvage Plan Template.doc
?   ?       Toolkit Introduction Presentation - ITSCM.ppt
?   ?       Toolkit Roadmap -ITSCM Management.doc
?   ?       Typical Contents of a Recovery Plan.doc
?   ?       Vital Records Template.doc
?   ?       
?   ????Service Catalogue Management Toolkit?   ?       Business and IT Service Mapping.doc
?   ?       Business Justification document.doc
?   ?       Communication Plan.doc
?   ?       E-Mail Text.doc
?   ?       Example Service Catalogue.doc
?   ?       Implementation Plan.doc
?   ?       Objectives and Goals.doc
?   ?       Policies Objectives Scope.doc
?   ?       Price List.doc
?   ?       Roles and Responsibilities of Service Catalogue Management (SCM).doc
?   ?       Service Catalogue 1.doc
?   ?       Service Catalogue 2.doc
?   ?       Service Catalogue Management Intro Presentation.ppt
?   ?       Service Catalogue Management ITILV3.ppt
?   ?       Service Catalogue.doc
?   ?       Service Design - The Big Picture.doc
?   ?       Service Options.doc
?   ?       SLM Business and IT Flyers.doc
?   ?       SLM Review Doc.xls
?   ?       The Key Links, Inputs and Outputs of Service Design.doc
?   ?       Toolkit Roadmap - Service Catalogue Management.doc
?   ?       
?   ????Service Design START?   ?       Implementing Service Design.doc
?   ?       Measurement of Service Design.doc
?   ?       Service Acceptance Criteria.doc
?   ?       Service Design Introduction Presentation.ppt
?   ?       The Service Design Package.doc
?   ?       Toolkit Roadmap - Service Design START.doc
?   ?       
?   ????SLM?   ?       Business and IT Flyers.doc
?   ?       Business and IT Service Mapping.doc
?   ?       Business Justification document.doc
?   ?       Communication Plan.doc
?   ?       Customer Based SLA.doc
?   ?       Functional Specification.doc
?   ?       Implementation Plan_Project Plan.doc
?   ?       ITIL V3 SLM Presentation - CSI.ppt
?   ?       ITIL V3 SLM Presentation - Service Design.ppt
?   ?       Multi level SLA's.doc
?   ?       Objectives and Goals.doc
?   ?       Operational Level Agreement.doc
?   ?       Organizing for Service Design - Roles & Responsibilities.doc
?   ?       Policies Objectives and Scope.doc
?   ?       Price List.doc
?   ?       Reports KPI's other metrics.doc
?   ?       Service Based SLA.doc
?   ?       Service Level Requirements.doc
?   ?       Service Options.doc
?   ?       SLM Process Manager.doc
?   ?       SLM Review Doc.xls
?   ?       SLM Scope.doc
?   ?       Technical Specification.doc
?   ?       Toolkit Introduction Presentation - SLM.ppt
?   ?       Toolkit Roadmap - SLM.doc
?   ?       Underpinning Contracts.doc
?   ?       
?   ????Supplier Management?           Example Outsourcing -  Service Levels.doc
?           Example Outsourcing Contract template.doc
?           IT Outsourcing ITIL Process Assessment v2.1.xls
?           ITIL V3 Supplier Management Presentation.ppt
?           Outsourcing - Service Desk Presentation.ppt
?           Outsourcing - Sourcing Strategy Presentation.ppt
?           Outsourcing Transition Plan.doc
?           Service Delivery Model Options.doc
?           Service Desk Outsourcing template.doc
?           Service Sourcing Structures.doc
?           Sourcing roles and responsibilities.doc
?           Supplier Management- Roles & Responsibilities.doc
?           The Supplier Management Toolkit.zip
?           Toolkit Introduction Presentation - Supplier Management.ppt
?           Toolkit Roadmap - Supplier Management.doc